The E-Money is used within Koreanmall.com which is defined as "K-money"
• How can i Use the K-Money?
You can use up to 50% of the total amount when purchasing goods.
If you have K-money, use it when purchasing goods.
View in more details your K-money here : https://www.koreanmall.com/app/mypage/kmoney
• What kinds of K-Money are there?
There are four types of K-Money:
Registration – Earn money : $10, Restrictions : Once per ID
Shopping – Earn money : 1% of the purchase price, Restrictions : Purchase
Written Comment – Earn money : 1% of the purchase price, Restrictions : Purchase
Various Events – Earn money : According to events, Restrictions : One-Time
To cancel your order, please send us your request at www.koreanmall.com/app/cs/counsel. We will help you cancel it and notify you when done.
• Can I cancel the order and reorder using K-Money?
You may definitely cancel your order should you wish to use your K-Money.
• How can I change delivery address/ phone number/ recipient for my existing order?
If you want to change:
- Delivery address of your existing order
- Phone number of your existing order
- Recipient of your existing order
Please send us your inquiry at www.koreanmall.com/app/cs/counsel. We will contact you as soon as possible.
NOTE: Delivery addresses, phone numbers and recipient names can only be changed if the orders have not been shipped out yet.
Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to
our third-party couriers.
• Can I change my payment method after order has been made?
At Koreanmall, we currently do not have an option to change the payment method applied during checkout.
Hence, we suggest that you place a new order and cancel your existing order
immediately by sending us a request at www.koreanmall.com/app/cs/counsel.
• Can I change items from my order after the order has been processed?
We currently do not have the option to change or add an item once the order has been placed.
You may request for cancellation so you can place a new order instead.
• I accidentally ordered same items. Can I cancel one?
We can cancel one item (in one order number) if you accidently ordered it twice or
if the same item is ordered under a different order number, you could easily cancel your order by
sending a request at www.koreanmall.com/app/cs/counsel.
• I received the wrong item, what should I do?
If the item you received is not what you originally ordered,
we will need you to send the whole order back to us. We are happy to deliver the correct item for you.
• I received the damaged/defective item, what should I do?
If the item you received is damaged/ defective, we will need you to
send the whole order back to us. Please notify us immediately at www.koreanmall.com/app/cs/counsel. We will contact you right away.
To ensure prompt return resolution, please pack the item in its original package with full accessories and buying invoice.
To bring you the best online shopping experience, we offer multiple payment methods:
- Mastercard, Visa, AMEX and JCB
- Alipay, Paypal, Tenpay, UnionPay accounts
• How do I know if my payment transaction is successful?
There are 3 simple steps in checking the success in Order Creation.
1) If an account has been created you can go to the www.koreanmall.com/app/mypage/order_list
which can be found on the upper right hand corner of the website.
The www.koreanmall.com/app/mypage/order_listwould show you orders made from the time that
the account started up to the most recent.
2) If all else fails, you can call us at our hotline or send us a message via www.koreanmall.com/app/cs/counsel to check if the order went through.
• Which credit cards are accepted for payment?
Koreanmall accepts all major international and local credit and debit cards that are supported by VISA, Mastercard.
For foreign-issued cards, since our checkout page has been limited to provide the English addresses only,
please indicate on the"complete billing address field" the exact address and post code that would match your card's billing address.
Your card details will be protected using industry-leading encryption standards.
• I have ordered and confirmed payment with Koreanmall. What should I do next?
Once your order has been verified, we'll take care of everything for you. All you have to do is wait for your package to be delivered.
• How to remove an item in your shopping cart?
To remove an item in your shopping cart, you can:
1) Click on the Shopping cart on top of Koreanmall page to go to your shopping cart
• Can I place a corporate/bulk order?
We no longer cater corporate sales/ bulk orders.
Yet you may contact us at https://www.koreanmall.com/app/cs/counsel
for assistance on placing an order of multiple items.
• What are the payment methods available?
To bring you the best online shopping experience, we offer multiple payment methods:
- Mastercard, Visa, AMEX and JCB
- Alipay, Paypal, Tenpay, UnionPay accounts
• How do I know if my payment transaction is successful?
There are 2 simple steps in checking the success in Order Creation.
Koreanmall accepts all major international and local credit and debit cards that are supported by VISA, Mastercard.
For foreign-issued cards, since our checkout page has been limited to provide the English addresses only,
please indicate on the"complete billing address field" the exact address and post code that would match your card's billing address.
Your card details will be protected using industry-leading encryption standards.
